Terms of Trade
Prices quoted are for "print ready" files, unless otherwise stated. We reserve the right to apply additional charges where more than 10 minutes work is required to achieve the artwork including graphics or text requested by the client.
Warkworth Digital Design & Print Ltd trading as Warkworth Printing (further known as WDDP) shall not be held liable for errors where a proof has been submitted to and approved by the customer. We shall not be liable for any indirect or consequential loss or damage to the customer or for any loss to the customer arising from third party claims occasioned by errors in carrying out the work. PLEASE READ YOUR PROOF CAREFULLY.
CONFIRMATION OF ORDERS
Where a client has been provided with a 'print ready' proof for viewing and subsequently confirms acceptance of that proof by email or otherwise, WDDP will not be responsible for any errors in proof reading that the client may make.
Where a client cancels an order after confirmation of the order but prior to any payment being made, the client will be liable for payment in full as if the order had not been cancelled. Where a client cancels an order prior to confirmation but where WDDP has expended resources including time and/or the procurement of materials or product specific to that order the client will be liable to compensate WDDP for all costs incurred and will otherwise protect WDDP against any loss including loss of profit.
Printed goods cannot be returned for credit or refund unless they are defective and/or the print work materially differs from that approved by the client when confirming the order. Any claims for credit or refund must be lodged in writing with WDDP within seven days of the goods being received by the client.
Payment is due in full on completion of orders. Where a client has repeat business with WDDP, and that client has demonstrated prompt payment on repeat business WDDP may, at its discretion, review and extend it's terms of credit to that client by allowing payment 7 or 14 days after confirmation of order or by the 20th of the month as the case may be.
A $20 late payment fee will be applied to outstanding accounts at the discretion of WDDP. All costs incurred in the recovery of any overdue amount including debt recovery and/or collection commission, court and legal fees will be payable in full by the client/debtor. Interest will also be charged on all overdue amounts at the rate of 2.5% per calendar month.
WDDP will not accept liability for any loss sustained by its customers through late delivery from any cause whatsoever including negligence.
WDDP will match PMS colours as accurately as our inks will allow, on jobs that we use PMS printing, but we cannot guarantee close matches on anything other than white surfaces. For all jobs digitally printed, we will endeavour to match as closely as we can to the printed proof you are provided.
OWNERSHIP OF GOODS
Ownership of goods including all artwork/graphic design shall remain with WDDP until payment is received in full.
If you have any queries please contact us at firstname.lastname@example.org